Privacy Policy

1. Introduction

This Privacy Policy outlines the types of personal information that is collected by the xRealm mobile application and how it is used and protected. xRealm is committed to ensuring the privacy and security of user data.

2. Information Collection and Use
  • Registration Data: Users are required to register an account providing an email address and a password.
  • Personal Information: During registration, users must also provide a username and their birthdate. Users must be at least 13 years old.
  • Google Single Sign-On (SSO): Users have the option to log in using Google SSO, which will authenticate their identity without storing additional login credentials on xRealm servers.
  • Chat Conversations: The xRealm app stores chat conversations, messages, and related settings on our secure Google Firestore server.
  • Subscription Information: Subscription details are managed within the app, though payment processing is done through Stripe, a third-party service provider. Note that we do not store any bank card information.
3. Data Protection
  • Server Security: User data, including chat records and subscription information, is stored on secure Google Firestore servers.
  • Payment Security: Financial transactions are handled by Stripe, ensuring that sensitive payment information is processed securely and in compliance with industry standards.
4. Use of Information

The information collected by xRealm is used to:

  • Provide, maintain, and improve the app’s features and services.
  • Manage user accounts and subscriptions.
  • Enhance user experience and personalize interactions with the chat assistant.
5. Data Sharing and Disclosure

xRealm does not sell or rent user data to third parties. Information may be shared with third-party service providers only to the extent necessary for providing the app’s functionalities, such as Stripe for payment processing.

6. User Rights and Choices

Users have the right to access, update, or delete their personal information stored by xRealm. Requests for data access or deletion can be made through the app settings or by contacting our support team.

7. Changes to the Privacy Policy

xRealm reserves the right to modify this Privacy Policy at any time. Users will be notified of any significant changes through the app or via email.

8. Contact Information

For any questions or concerns regarding this Privacy Policy, please contact us at: support [at] xrealm [dot] ai

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